Legal Notice & General Terms and Conditions
General Terms and Conditions
GENERAL TERMS AND CONDITIONS FOR THE SALE OF INSTRUCTION AND SUPERVISION
SERVICES FOR SKIING AND OTHER WINTER SPORTS DISCIPLINES BY E.S.F. INSTRUCTORS
E.S.F of LA CHAPELLE D’ABONDANCE
Address: 29 route des Moulins 74360 LA CHAPELLE D’ABONDANCE
Phone: +33 450 735 015
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hereinafter referred to as "E.S.F."
You can now sign up for the services dispensed by E.S.F. instructors at the ticket desk, via our site, by
phone, by fax or by any other means of remote communication.
For online sales via our site, simply follow the online registration instructions and your order will be
transmitted automatically to the E.S.F.
For the other selling modes, please contact the E.S.F.
Registration for the services of the E.S.F. implies unreserved acceptance of these general terms and
conditions.
ARTICLE I – SERVICES
All E.S.F. instructors have received training validated by the French State and possess currently valid
authorisation to teach skiing and associated disciplines. Instruction shall be implemented according to
the French Ski Method (Méthode du Ski Français), codified by the French Ski Instruction Handbook
(Mémento de l’enseignement du Ski Français), published by the French Sports Ministry and
recognised nationally and internationally. This instruction may take place in all environments and on all
types of snow appropriate for acquiring the skills covered by the Handbook.
The services are dispensed individually or in groups. The smooth running of lessons presupposes a
uniform skills level of the skiers under instruction. On account of the material impossibility for E.S.F.
instructors to check the level of each pupil prior to registration, the pupils themselves are responsible
for choosing their technical level, selected with reference to the grid drawn up by the E.S.F.
Accordingly, the E.S.F. reserves the right to transfer skiers to groups more suitable to their actual skills
level, when this does not match their declared level, subject to other groups’ capacity to incorporate
them. Skiers may not claim any refund or compensation on account of this, which is a consequence of
the skier’s personal declaration.
Learning to ski takes place in a specific environment with random characteristics. Its practice therefore
makes it incumbent on customers and/or pupils to take personal responsibility for their own safety and
the safety of others. The instructor’s liability is therefore limited to a best-efforts obligation.
It is the responsibility of the customer and/or pupil to follow the instructor's instructions.
ARTICLE II – LIABILITY OF INSTRUCTORS
Learning to ski takes place in a specific environment with random characteristics. Its practice therefore
makes it incumbent on pupils to take personal responsibility for their own safety and the safety of
others. The instructor’s liability is therefore limited to a best-efforts obligation. It is the responsibility of
the pupil to follow the instructor’s instructions. Pupils are solely responsible for their own equipment.
The E.S.F. shall not be held liable for any accidents caused by skiers taking part in lessons.2/4
General terms and conditions for distance selling / updated 27-07-2020
ARTICLE III – INSURANCE
The service provider subscribes to Professional Civil Liability insurance that covers the instructors in
the exercise of their duties against claims from third parties and the practitioners during the time that
they are under the authority of the E.S.F. and the instructor.
Customers and/or pupils shall be solely responsible for their own equipment. The instructors shall not
be held liable for any damage caused by this equipment or in the event of loss of or damage to this
equipment.
ARTICLE IV – PRICES / REGISTRATION / PAYMENT
4.1: Prices
The E.S.F. prices are presented in the E.S.F. catalogue and on the online sales site, accessible via
esf.net and via the specific E.S.F. site concerned.
The prices stated comprise the teaching service dispensed by an E.S.F. instructor, excluding any
other service (insurance, ski lifts, accommodation, etc.), except in specific cases. Consequently, pupils
shall, before the scheduled lesson time, be in possession of a pass to access the ski lifts and, at the
pupil’s discretion, insurance to cover themselves against the inherent risks of practising sport in a
mountain environment (civil liability, mountain rescue, etc.).
4.2: Terms of registration and payment
4.2.1: For online sales made via our site:
You must follow the booking procedure stated on the site. Once paid for online, your booking
will be transmitted to the E.S.F. You will immediately receive acknowledgement of your order
by e-mail.
Payment shall be made in full when you book via the online site of the E.S.F. This payment
signals the conclusion of the contract. This is confirmed by the sending of an e-mail.
A single means of registration and payment is available to you: transmission via Internet of
your booking and bank transfer to E.S.F. via S-money (secure service developed by a
company of the Banque Populaire Caisse d’Epargne Group).
The E.S.F. solely guarantees the availability of the lessons that are proposed at the time when
the contract is concluded.
4.2.2: For the other selling modes:
Registration takes place by sending a booking form accompanied by the full payment by
cheque, bank card, etc., to the E.S.F.
The E.S.F. solely guarantees the availability of the lessons that are proposed at the time when
the contract is concluded.
This payment signals the conclusion of the contract.
ARTICLE V – RIGHT OF WITHDRAWAL NOT APPLICABLE WHATEVER THE BOOKING MODE
(ONLINE OR AT THE TICKET DESK)
The right of withdrawal within 14 days as stipulated in article L221-18 of the French Consumer Code is
not applicable to services proposed for sale in application of paragraph 12 of article L.221-28,
concerning leisure activity services that are to be provided on a specific date.3/4
General terms and conditions for distance selling / updated 27-07-2020
ARTICLE VI – REQUEST FOR REFUND OF MEDALS
Valid only if purchasing an ALL-IN PACKAGE: Ski lessons + medal.
If you have purchased an ALL-IN PACKAGE (ski lessons + medal) and you do not wish to receive a
medal, it is possible to obtain a refund for the medal, at the public price, by request at the E.S.F. ticket
office during the period of the lessons. After the final day of lessons, no refunds can be made.
ARTICLE VII – CANCELLATION OR CURTAILMENT BY THE CUSTOMER
7.1: Cancellation before the start of the service with partial payment
This partial payment constitutes a deposit that shall be withheld by the E.S.F. in the case of
cancellation.
7.2: Cancellation before the start of the service with full payment
7.2.1: Cancellation earlier than 15 days before the start of the service:
If you have taken out personal cancellation insurance (in particular, that proposed by the
E.S.F. when purchasing online), please refer to the insurance conditions.
If you have not taken out cancellation insurance, and provided that you are unable to ski as
testified by a medical certificate covering the period of the service:
The E.S.F. shall propose to postpone the service, if this is possible, otherwise it shall refund
all sums paid less the administrative costs (10% of the transaction, with a minimum of €20).
In all other cases: the E.S.F. shall refund you the price paid less the administrative costs (10%
of the transaction, with a minimum of €20) and compensation for breach of contract (10% of
the transaction, with a minimum of €20).
7.2.2: Cancellation within 15 days of the start of the service:
If you have taken out personal cancellation insurance (in particular, that proposed by the
E.S.F. when purchasing online), please refer to the insurance conditions.
If you have not taken out cancellation insurance, and provided that you are unable to ski as
testified by a medical certificate covering the period of the service:
The E.S.F. shall propose to postpone the service, if this is possible, otherwise it shall refund
all sums paid less the administrative costs (10% of the transaction, with a minimum of €20).
In all other cases: the E.S.F. shall withhold 50% of the price paid.
7.3: Curtailment during the service:
If you have taken out personal cancellation insurance (in particular, that proposed by the
E.S.F. when purchasing online), please refer to the insurance conditions.
If you have not taken out cancellation insurance and provided there is a legitimate reason (cf.
above): the E.S.F. shall propose to postpone the service, if this is possible, otherwise it shall
refund the non-consumed part of the service in the form of credit calculated on the basis of the
unit price, less the administrative costs (10% of the transaction, with a minimum of €20).
ARTICLE VIII – CANCELLATION / CURTAILMENT / EXCLUSION BY THE E.S.F.4/4
General terms and conditions for distance selling / updated 27-07-2020
8.1: Cancellation/curtailment
The E.S.F. reserves the right to cancel or curtail the lessons in the event of closure of the slopes or of
the ski lifts or if the weather conditions make it dangerous for the group to access the skiing areas.
8.2: Refunds
In any of the cases stated in article 8.1: the E.S.F. shall refund the sums paid by the customer
in the event of the service being cancelled, and in the case of curtailment shall award the
customer credit calculated on the basis of the unit price.
In all other cases: the E.S.F. shall refund the sums paid by the customer and shall also pay
the customer compensation equal to these sums in the event of cancellation of the service,
and in the event of service curtailment shall award the customer credit calculated on the basis
of the unit price, as well as paying the customer compensation equal to the sum of the credit.
8.3: Exclusion
The E.S.F. reserves the right to exclude at any time anyone whose behaviour is likely to disrupt the
progress and threaten the safety of the lesson. In this case, the customer shall not be entitled to any
refund.
ARTICLE IX – SPECIAL COVID-19 INFORMATION
For all bookings that are cancelled on account of COVID-19, all sums paid shall, upon presentation of
proof (such as a medical certificate or a copy of an institutional decision):
- Be carried over, if this is possible, otherwise,
- Be refunded.
If the service is curtailed on account of COVID-19, the sums paid shall be carried over, if this is
possible, otherwise they shall be refunded on a “prorata temporis” basis.
ARTICLE X – RESELLING OF SERVICES
Any reselling of services dispensed by the E.S.F., in particular via apps, intermediate websites and/or
reselling platforms, is prohibited without the express agreement of the E.S.F.
ARTICLE XI – SETTLEMENT OF DISPUTES
The parties shall strive to resolve amicably any difficulties that may arise during the execution of the
contract. If no amicable agreement can be reached, all disputes relative to the validity, interpretation
and execution of this agreement shall be governed exclusively by French law.
All disputes, of whatsoever nature, shall be subject to the exclusive jurisdiction of French civil and
commercial courts, including any/all summary proceedings.
ARTICLE XII – MEDIATION
After reporting the matter to the E.S.F. management, and in the absence of a satisfactory response or
in the absence of any response whatsoever within 60 days, the customer may bring the complaint
before the Tourism and Travel ombudsman, whose contact and procedural details may be found on
the site: www.mtv.travel.
PUBLICATION
Director of publication: CETTOUR Patrick
This site is published by:
Local Association of French Ski Instructors of La Chapelle d’Abondance, a trade association governed by the Act of 21 March 1884
Address: 29 route des Moulins 74360 LA CHAPELLE D’ABONDANCE
Phone: +33(0)450735015
Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Registered with the town hall of La Chapelle d’Abondance
SIRET number: 32889796200010
APE code: 9412Z corresponding to the activity of the organisations profesionnels.
PRODUCTION AND HOSTING OF THE SITE
The site is hosted by Alpes Actu
Phone: +33 (0)4.50.73.58.22
PHOTO CREDITS :
Agence ZOOM
ESF LA CHAPELLE D’ABONDANCE
INTELLECTUAL PROPERTY
All intellectual property rights, in particular copyrights, pertaining to the general structure of the E.S.F. site of La Chapelle d’Abondance and to the texts, images (still or moving), photos, audio and any other constituent elements of the E.S.F. site of La Chapelle d’Abondance remain the exclusive property of the Local Association of French Ski Instructors of La Chapelle d’Abondance, apart from elements protected by the intellectual property rights of and belonging to third parties.
The information available on the websites can only be used for strictly personal purposes.
Any use, commercial or otherwise, in particular any downloading, copy, reproduction, modification, distribution, transmission, broadcasting, adaptation, translation or representation, in whole or in part, of the website by any current or future means on any current or future medium without the prior written consent of the Local Association of French Ski Instructors of La Chapelle d’Abondance is prohibited and may give rise to prosecution, particularly under the counterfeiting laws, as sanctioned by articles L.335-2 ff. of the French intellectual property code, subject to application of article L.122-5 of said code.
This prohibition is valid whatever the process of reproduction, representation and/or modification, and whatever the duration.
Any auuthorised use of the constituent elements or elements featuring on the website and belonging to the Local Association of French Ski Instructors of La Chapelle d’Abondance must take place without any adulteration, modification or alteration whatsoever.
The name E.S.F. is a trademark of the National Association of French Ski Instructors with the number 1 725 190 in its latest version.
Any use of a similar or identical sign to designate identical or similar products and/or services is prohibited without the express prior autorisation of the National Association of French Ski Instructors.
COLLECTION OF PERSONNAL DATA
When you visit the ESF La Chapelle d’Abondance website, the Local Association of French Ski Instructors of La Chapelle d’Abondance may ask you for certain information about yourself in order to be capable of identifying you or offering you personalised services and catering to your requirements.
This means that your first and last names, postal adress and email address may be requested from you in response to your contact request via the ESF LA Chapelle d’Abondance website.
The Local Association of French Ski Instructors of La Chapelle d’Abondance may send you a newsletter with the latest news about the ESF La Chapelle d’Abondance. You may at any time request no longer to receive this type of information by clicking on the unsubscribe link displayed in each newsletter that you received.
Certain information about you must be communicated for you to be able to access the service concerned. Mandatory information is indicated by an asterisk. When booking, please refer to our general terms and conditions of sale for information on our date processing policy.
HYPERTEXT LINKS (LIABILITY)
With regard to the hypertext links on the site directing users to other websites, the Local Association of French Ski Instructors of La Chapelle d’Abondance shall not be held liable for the content of these sites.
Once a user has been redirected to a website published by a third party, the latter’s general terms and conditions become applicable to the exclusion of the general terms and conditions of the La Chapelle d’Abondance E.S.F. website.
Establishing a link to our site requires no autorisation. The Local Association of French Ski Instructors of La Chapelle d’Abondance declines all liability in this case.